I volunteered to listen to a sales presentation today. A friend of mine is new to her company. The regional person was in town and asked her to set up appointments with her friends. While I was up front with her that I just was not interested in the business, she asked me if I was still willing because it was good training for her. No problem, as long as she understood I wasn't ready to be part of the company.
It really wasn't a problem. I was so glad to hear from her after not seeing her for nearly a year, it was worth it to get back in touch with her. And, I love to meet successful people who are in sales because I can always learn something.
What a lesson I got!
The regional person was very well-spoken and engaging. He told personal stories, he related the information to everyday life, and he didn't tell me that it would be work-free. All very positive, right? Part of a good sales pitch, right? No pretense, just a good presentation.
Except for two major things. First of all, at no point did he ask if I found it interesting, or if I thought I could do this, or if I was ready to sign up. Personally, I think you should ask for the sale early on, because if they're ready to go, why waste their time with a pitch. And if they're not interested, best to find out early so my time isn't wasted. And if he had asked me questions, I would have been reassured that he thought I was a living, human being.
Second, he forgot my name. I know this because he had to ask me what it was about 10 minutes into the presentation, even though I'd told him when we were introduced.
Oh, and I have the same name as his daughter which I know because he told me so when we were introduced the first time.
Great post, Barry! Keep 'em comin'.
ReplyDeleteP.S. My niece's friend's name is Barry, and she likes strawberries, so I shouldn't have a problem.
Anyway, Chuck, good post.